PRIVACY POLICY
Our promise
We promise to keep your data safe and secure.
Here is all you need to know about the data we hold about you and how we use it.
Protecting Your Privacy
At Apprentice Connections we are 100% committed to protecting the privacy and security of our customers and site visitors.
In this Privacy Policy "Personal Data" refers to information that can be used to identify you, directly or indirectly, alone or together with other information. This includes things such as your full name, email address, telephone number, precise location, device IDs, IP address, certain cookie and network identifiers.
The processing of your personal data will always be in line with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, and in accordance with any country-specific data protection regulations applicable to Apprentice Connections.
The data controller, the company that’s responsible for your privacy, for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in member states of the European Union and other provisions related to data protection is:
Social Shopping Onilne Ltd
Enterprise House
Ocean Way
Ocean Village
Southampton
SO14 3XB
Phone: 0800 808 5312
Website: https://www.apprenticeconnections.co.uk
If you have any questions about how we Protect Your Privacy, drop us a line at info@apprenticeconnections.co.uk. Any data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection.
The legal bases we rely on
There are a number of different reasons for which we may collect and process your personal data, including:
Consent
We may collect and process your data with your consent. For example, when you tick a box to receive our email newsletter.
Contractual obligations
We may collect and process your personal data to comply with our contractual obligations.
Legal compliance
We may collect and process your personal data to comply with our legal obligations. This could include, for example, data about people involved in fraud or other criminal activity.
Legitimate interest
We may collect and process your personal data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business. This does not materially impact your rights, freedom or interests.
When we collect and process personal data
When you create an account or interact with our website.
When you communicate with us via email, online, telephone, instant message or social media.
When you sign up for promotional materials or email newsletters.
When you connect or engage with us through social media.
When you enter prize draws or competitions.
When we collect data from third parties or publicly-available sources.
When we leverage and/or collect cookies, device IDs, Location, data from the environment, and other tracking technologies.
When we aggregate and centralize our data.
When we comply with Legal Requirements or Obligations, Law Enforcement, and for Public Safety Purposes.
How we use your information
We have listed below in detail the information we collect from you, how we use it and why.
Your name, address, telephone number, and email address
How we use this information |
Why? |
To deliver items to your address. |
We need to do this to fulfill our contract with you. |
Send you service messages via email or text such as order updates, delivery tracking. |
So that we can fulfill our contract with you. |
Send you our email newsletter. |
We only do this with your permission to keep you updated and show you products that may interest you. |
Send you updates about our products via post. |
We only do this with your permission to keep you up-to-date with our newest products that may interest you. |
Fraud prevention |
To detect and prevent fraud against you or Apprentice Connections |
To ask for your feedback |
So that you and other customers get the best possible service. |
Information about your phone or laptop, and how you use our website
This information includes your IP address and device type and, if you choose to share it with us, your location data, demographic data, gender as well as how you use our website.
How we use this information |
Why? |
Improve our website and set default options for you |
To give you the best possible experience |
Fraud prevention |
To detect and prevent fraud against you or Apprentice Connections |
To find out what you and other customers like |
We do this to give you and other customers the best possible experience. |
Your contact history with us
This includes emails, telephone calls, feedback, reviews, instant chat or social media messages.
How we use this information |
Why? |
Provide you customer service and support |
We have to do this to be able to fulfill our contract with you. We want to give you the best experience possible. |
Staff training |
To make sure we provide our customers with the best possible customer service. |
You don’t have to give us this personal information but if you decide not to, you may not be able to receive our optimal experience and customer service.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address, telephone number or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
Our communications are designed to tell you about the benefits we can offer so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.
We also share your personal data with the following categories of companies as an essential part of being able to fulfill our contract with you and provide our services to you.
Our policy we apply to companies we share your information with
We provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Companies we share your information with
To help personalise your journey on the [company_name] website, show you products and services that may interest you and to fulfill our contract with you we currently use the following companies who may process your data as part of their contract with us:
Bing
Thinkific
Stripe
Marketing communications
How to stop receiving marketing messages from Apprentice Connections
You can stop receiving marketing messages from us at any time by:
By contacting Customer Services, you can choose exactly which types of communications you would or would not like to receive.
All changes to your email communications may take up to 5 working days to process, changes to your postal communication may take up to one month to process.
Stopping marketing messages will not stop service messages (such as order updates).
Your information outside the EEA
Your personal information may be processed by our service providers outside the European Economic Area in countries that don’t have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will ensure that your personal information will be adequately protected as required by data protection law.
Keeping your information
We retain your information as long as your account is active or as long as it is needed to be able to provide the services to you or for as long as we are required to by law unless you request deletion of our information.
At the end of the retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
We may retain some of your information after account deletion if:
How we protect your personal data
We secure access to all transactional areas of our website using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We also regularly monitor our system for possible vulnerabilities.
In case of a personal data breach, we will notify you of a breach within 72 hours of becoming aware of it.
Your rights
You have a lot of rights relating to your personal information:
If you have any complaints with regard to how Apprentice Connections handles your personal data you can contact the ICO (Information Commissioner’s Office)
CALL 0303 123 1113
Or go online to www.ico.org.uk/concerns
Changes to how we Protect Your Privacy
If we make significant changes to this policy, we will make these clear on the Apprentice Connections website or by some other means of contact such as email, so that you are able to review the changes before you continue to use the Apprentice Connections website.
We use cookies on our website. For more information on cookies, please see our cookie notice.
Our website uses cookies in order to provide added functionality and enhance your browsing experience. Cookies are harmless text files, used by all web browsers in order to provide a more tailored web browsing experience. If you would prefer not to receive cookies from Apprentice Connections please refer to your browser privacy settings. Please note that preventing cookies may render parts of the website inoperable and/or prevent certain content from appearing on pages viewed.
A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example, to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.
Cookies on our website are used for the following purposes
The cookies our website uses do not collect any sensitive information such as your name, address, email address, or any other contact details.
The cookies this website uses are:
Cookie |
Name |
Purpose |
Google Analytics |
_utma |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
To fully disable cookies on our website, you will need to change the settings in your website browser.
Full instructions for all browsers can be found here.
CV's
Apprentice Connections gives you the option of putting your CV into our database. You have the ability to make your CV active or inactive. By disabling your CV, you can apply for an apprenticeship online, but recruiters will not be able to access it through our CV search facility. When your CV is active, your CV will be searchable and all recruiters who have access to this service will be able to view your CV. This database will only be accessible to paying recruiters, hiring managers, headhunters and human resource professionals. However, we are not responsible if some other third party, such as someone posing as the aforementioned and paying for the service, evades security measures and gains access to the database and subsequently your CV. You may delete your CV from our database at any time, however, recruiters who have access to the CV search facility may have retained a copy of your CV in their own files or databases, Apprentice Connections is not responsible for the retention, use or privacy of CVs in these instances.
Get in touch
We are always happy to hear from you. You can speak to one of our helpful and experienced Customer Services team with any questions regarding this policy, your rights or any complaints.
CALL US 0800 808 5312 (Monday to Friday, 9am-5pm)
EMAIL US info@apprenticeconnections.co.uk
ADDRESS Enterprise House, Ocean Way, Ocean Village, Southampton, SO14 3XB
You can also contact our privacy team on info@apprenticeconnections.co.uk
Version 1.1
Date 02/10/2018