Customer Service NVQ Level 2.

From Free

This course programme consists of two mandatory units plus a combination of 5 optional units. The mandatory units are: Prepare yourself to deliver good customer service; Provide customer Service within the rules. A selection of the optional units include: Give customers a positive impression of yourself and your organisation; Promote additional services or products to customers; Process customer service information; Live up to the customer service promise; Deal with customers face to face; Deal with customers by telephone..

No formal requirements but candidates need to be working in a customer-focused role


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Empty Bookshelf


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STEADFAST TRAINING LTD, SPALDING, PE11 1UB

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