An Intermediate Apprenticeship in Customer Service is suitable for you if you are interested in working in a variety of customer service roles including reception, administration, call centres, retail and commercial organisations
This course programme consists of two mandatory units plus a combination of 5 optional units. The mandatory units are: Prepare yourself to deliver good customer service; Provide customer Service within the rules. A selection of the optional units include: Give customers a positive impression of yourself and your organisation; Promote additional services or products to customers; Process customer service information; Live up to the customer service promise; Deal with customers face to face; Deal with customers by telephone..
No formal requirements but candidates need to be working in a customer-focused role
STEADFAST TRAINING LTD, SPALDING, PE11 1UB
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