Customer Service - Advanced Apprenticeship

From Free

Achieving excellent standards of customer service is a necessity for any successful business. Whether it is over the phone, face to face, electronically or in writing, managing customer’s expectations of what constitutes excellent customer service is a constant challenge. Through the Customer Service Qualification, your employee will acquire the skills to communicate effectively with customers and colleagues. They will learn how to communicate using customer service language and the basic principles that are at the heart of customer service. Employees who want to enhance their existing skills further an advanced apprenticeship in customer service will support this. The qualifications are relevant in any customer service environment, including technical and support staff, managers and team leaders who support or work with either internal or external customers.

The minimum duration of this programme is 12 months & you are required to undertake a minimum of 471 guided learning hours during your apprenticeship.


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Employer will provide equipment needed.

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